Frequently asked questions

The questions operators actually ask, with short answers. Every one links back to a fuller article in this manual.

How long does it take to go live?

Minutes. Signup is four fields and no card, the welcome wizard sets up your outlet, hours, and logo, and Print QR gives you the code your customers scan. The full walk-through is in Getting started. Your first 14 days are a free trial with full access.

Do my customers have to download an app?

No. They scan your QR and your app opens in their browser — no app store, no download. They can add it to their home screen so it behaves like an installed app, but everything works either way.

Whose name do customers see — mine or the network's?

Yours. Your name, your logo, your colours. The network appears only as a small "part of the network" line. See Branding.

What happens when my trial ends?

Your plan starts billing monthly, in arrears: one invoice lands shortly after the 1st covering the month just ended, and you pay it by FPX from the Billing page. Every charge is itemised — see Billing & your subscription.

Can I run several outlets under one account?

Yes. Add outlets from the Outlets page; each gets its own queue and QR code, and the prorated charge is previewed before you confirm. Staff can be scoped per outlet.

Do walk-in customers earn loyalty points?

Only signed-in customers earn points — a walk-in ticket with no customer account earns nothing. That's the best reason to nudge regulars to scan your QR. See Loyalty.

Why did my broadcast reach fewer people than I have customers?

Three protective gates: marketing opt-outs, quiet hours, and customers who never allowed notifications. The send summary names every bucket so the gap is never a mystery. See Marketing broadcasts.

Does using an agent code cost me anything?

No. Prices are identical with or without one. The agent earns a one-time commission per signup from the network's side — never from your bill. See Agent codes & referrals.

Can customers see my prices without booking?

Yes — your packages, add-ons, and prices are public in your app. Anyone with your link or QR can browse the catalog before deciding.

Which languages does the platform speak?

The dashboard, your customer app, and this manual run in English, Bahasa Melayu, 中文, and தமிழ் — customers pick their language in the app. One honest gap: push notification wording is currently fixed English. See Notifications.

Do my staff each get their own login?

Yes. Invite them by phone number from the Staff page and they sign in with a one-time code — no passwords to manage. Roles (manager, cashier, washer) control exactly what each person can touch. See Staff & roles.

How do I get onto the public find directory?

Flip Show my outlets on the public directory at the bottom of the Hours page. It's off by default — nobody is listed without choosing it. If you've flipped it and still don't appear, Troubleshooting has the checklist.